PRINCIPLE #1: GREAT SERVICE STARTS WITH ATTITUDE!
Having an energetic and positive ‘can do’ attitude to solve CUSTOMER’s needs.
PRINCIPLE #2: QUALITY PLANS AND QUALITY SERVICES BEGIN WITH QUALITY THINKING!
Taking an all-around approach to determine a customer’s situation and to fully understand what a customer needs in the immediate and distant future.
PRINCIPLE #3: KEEP IT SIMPLE!
Keeping it simple and concise when interacting with a customer.
PRINCIPLE #4: DO IT RIGHT THE FIRST TIME!
Consider the life-long value of the customer to CAL-KOR, and in doing so, being precise and straightforward.
PRINCIPLE #5: UNDERSTAND THE VALUE OF A CUSTOMER!
Understanding that customer not only buys insurance but also purchases great services.
PRINCIPLE #6: EVERY ACT IS A STEP IN CREATING A SELF-PORTRAIT!
Focusing on bettering ourselves and those around us to improve teamwork and collaboration is critical to creating a great portrait, as the painters are the both our colleagues and our customers.